General Policies

Enjoy!


Relax and enjoy music with your young child. If your child cannot focus on the activities and does not sit by your side at all times - don't worry. As long as your child is in the room he/she is participating.
Most children adore music. They love to dance, to sing and to play musical instruments. However, a group music experience may be new to your child. He/she may be shy in the group - that's okay. Encourage your child to join in, but please do not be over anxious if he/she is reluctant at first. Each child responds in a unique way in the musical environment. Some will participate eagerly, whilst others will prefer to observe initially. You may see a completely different child at home as you share your Kindermusik activities there. Most families do.

Punctuality


We appreciate your punctuality, but ask that you arrive no earlier than 5 min. before class begins. This allows for a smooth transition from one class to the next, and gives the teacher time to prepare

Clothing


Please dress your child in comfortable clothes and shoes suitable for movement (e.g. no flip flops or cowboy boots, please).

Siblings & Young Guests


One of the goals of having the parent/adult caregiver in the Kindermusik Village and Kindermusik Our Time classes is to enhance this special relationship through one-on-one time. We therefore request that older and younger siblings, or young guests, do not accompany the registered child to class. We regret that KinderVillage/Kindermusik Kids of Cary cannot accept any responsibility for children who are left in the lobby unsupervised.

Grandparents & Adult Visitors


We welcome grandparents or adult visitors to join our music making. Please check with your teacher to ensure room is available in the viewing area.

Food, Drinks, Toys etc.,
Please encourage children to leave special toys, blankets, snacks, drinks etc. in the car. We like to keep their hands and mouths busy during class and stay on the move! If this presents a particular problem, let us know, and we will try to find a special place for the object in question in one of the cubbies. We request that no food, drinks, bottles or sippy cups be used in the teaching areas (once one child sees a juice cup or snack then they all want one!) and please no chewing gum.

Cell Phones


If you are unable to turn off your cell phone before class, please take any calls in the main lobby/playroom with your child. Thanks!

Allergies


In recognition of that some children and adults have allergies, we request that no strong perfume or after-shave be worn to class

Talking during class


Since one of our key goals is to enhance the parent/care giver - child relationship, please refrain from lengthy conversations with other parents when class is in progress. Not only do such conversations cause distractions, but the child also quickly notices when the parent?s attention is diverted. Please feel free to visit with others after class, during the transition time.

Fees


Payment policy may vary by class, so please check for the curriculum of interest to you. Payment is possible through our secure website with a credit card, or at the office by check or cash. In case of financial hardship please speak to Julia privately.
A non-refundable deposit is required to reserve a place prior to the start of the semester.
Since our operating costs are based on the whole semester, we regret that no refunds are possible after classes have begun (with the exception of lengthy illness).

Make-up Policy


In order to maintain small class sizes and provide a consistent, optimal learning environment we regret that we cannot accommodate make-ups in regularly scheduled Our Time classes. While not every class can be made up, should you miss a class due to illness, you may call the office to schedule a make up (space permitting) as follows:

  • Village - make up in another class that month

  • Our Time - Make up Saturdays at 11:15 AM

  • Imagine That - make up in another class that month

  • Young Child - make up in another class that WEEK if possible

  • KidzArt - make up in another class that month

  • Piano - Speak with your instructor about make up options


Snow/Hurricane Policy


We will generally follow Wake County School inclement weather closure policy. If Wake County Schools are closed, we are closed for the morning classes, but we will try to run afternoon and evening classes. If Wake County Schools are delayed, we will operate a normal schedule. Please call the studio at 467-4398 and listen to the message.

Class Changes


In recognition of the fact that preschool schedules etc. often change, we are happy to accommodate any changes to your child?s class as long as there is space available and as long as it is in writing before each semester (Sept. 1st, Feb. 1st & June 1st).

How Sick is Sick?


If your child has a fever, please wait until he/she is fever free for 24 hrs. before returning to class.
If your child has suffered a stomach bug or has thrown up within the last 24 hrs please keep your child at home.
If your child has a severe cough, thick nasal discharge, rash or conjunctivitis please let them rest at home

Notice of Non-Discriminatory Policy


KinderVillage/Kindermusik Kids of Cary admits students of any race, color, national or ethnic origin to all the rights, privileges, programs and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, color, national or ethnic origin in the administration of its educational policies or other school administered programs.

Refund Policy

Our studio offers the following refund policies. Only one policy will apply to the class your child is registered for. The class description and the registration process will identify the exact refund policy for the class you have chosen.

Kindermusik Class Refund Policy

Deposits are not refundable, but tuition is refundable if we are notified in writing or by email at least 2 weeks prior to the start of the session.

Privacy Policy

We promise to respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers or their children to any third parties. Any information you provide about yourself or your children is held with the utmost care and security and will not be used in ways to which you have not consented.

Information gathered on our web site is collected and used by us and SimplySignup. We will not collect any personal information about adults or children except when specifically and knowingly provided by them. If we collect any personally identifiable information about children, we will first obtain their parents' consent. Examples of personally identifiable information include full name and birth date.

Use of Information

Information collected by us is used internally by our authorized individuals for three main purposes. First, we may collect information for improving our site by seeing which areas, features, and products are most popular. Second, we may collect information in order to personalize the site for our customers. Third, we may collect personal information from visitors who request additional information about our studio, a Free Preview Class Coupon, or who choose to register for classes online.

We hope that you will want to provide information about yourself, because it will make your experience here more valuable to you. If you are comfortable sharing some basic information, you will receive enhanced services that are impossible to offer to anonymous users. Examples of such services may include email notices of special and discounted items, e-newsletters, and special mailings related only to this studio. In addition, you may choose to receive occasional emails from KinderVillage and SimplySignup, including free developmental activities and special offers.

On occasion, we may also share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our web site). However, we will not share any personal information about any particular customer.

Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)--the highest standard in online encryption technology--to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and KinderVillage have the ability to access your information.

Keeping customer information private and secure is a top priority.

Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:

  • Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
  • Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.
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